Help & Contacts

Here you'll find answers to common questions about using My Market Stop, including creating an account, posting listings, uploading photos, managing your account, staying safe, and contacting our team.

1. Account & Registration

How do I create a My Market Stop account?

You can create a My Market Stop account in one of the following ways:

• with your email address and a password; or
• by signing in with an existing Google account.

In either case, you may be asked to verify your email address before your account is activated.

Why do I need to verify my email address?

Email verification helps us protect user accounts and reduce fake registrations, spam, and abuse.

I didn't receive my verification email. What should I do?

Check your Spam, Promotions, or Junk folder. Also make sure you entered the correct email address when creating your account.

If you still haven't received the email, contact us at admin@mymarketstop.com.

Can I sign in with my Google account?

Yes. You can use an existing Google account to sign in to My Market Stop. My Market Stop does not receive or store your Google password.

I forgot my password. What should I do?

Use the "Forgot Password" option on the login page. You'll receive an email with instructions for setting a new password.

How do I delete my account?

To request account deletion, contact us at admin@mymarketstop.com using the email address associated with your account.

2. Posting a Listing

How do I post a listing?

To post a listing, you need an active My Market Stop account. After logging in, select the option to post a new listing and enter the required information.

We recommend including:

• a clear title;
• the correct category;
• a clear and accurate description;
• an accurate price;
• your location; and
• photos of the product or service.

What makes a good listing?

A good listing is clear, accurate, and honest. Describe the item's condition, important features, price, and how potential buyers can contact you.

Do not include misleading information or use photos that do not accurately represent the item or service being offered.

How many photos can I add?

You can add up to 8 photos to a listing. You can select multiple photos at once.

The maximum file size for each photo is 1 MB.

What should I do if my photo is too large?

If your photo is larger than 1 MB, you can reduce its file size using an image compression tool before uploading it.

Examples include:

• TinyPNG; and
• iLoveIMG Compress Image.

After reducing the file size, try uploading the photo again.

How long does a listing remain active?

Listings remain active for 30 days unless they are deleted earlier by the user or removed by My Market Stop for violating our rules or policies.

Why isn't my listing visible?

Possible reasons include:

• the listing is still being processed;
• required information is missing or incorrect;
• the listing contains prohibited or misleading content;
• the listing violates My Market Stop's rules or policies; or
• your account or email address has not been verified.

If you believe there has been an error, contact us at admin@mymarketstop.com.

3. Editing & Deleting Listings

Can I edit a listing after it has been posted?

Yes. After logging in to your account, you can open your listings and edit the available information.

Depending on the listing, you may be able to change:

• the title;
• description;
• price;
• category;
• location;
• photos; and
• contact information.

How do I delete a listing?

Log in to your account, open your listings, and select the option to delete the applicable listing.

Once deleted, the listing will no longer be visible to other users.

4. Searching & Contacting Sellers

How do I search for listings?

You can search for listings using the website's search bar, categories, and available filters. For better results, use specific keywords such as a brand, model, location, or category.

How do I contact a seller?

Use the contact information or messaging options available on the listing.

If the seller has provided a phone number, you can contact them directly using the number shown on the listing.

What if a seller doesn't respond?

My Market Stop cannot guarantee that a seller will respond. If you don't receive a response, you can browse other similar listings on the marketplace.

5. Safety

Does My Market Stop handle payments or delivery?

My Market Stop provides an online marketplace where users can post and browse listings.

Unless a specific My Market Stop feature expressly states otherwise, transactions, payments, shipping, delivery, pickup, and other arrangements are made directly between users.

My Market Stop is not a party to transactions between users and does not guarantee payment, delivery, product quality, item condition, seller identity, buyer identity, or the accuracy of information provided by users.

How can I protect myself from scams?

Use caution when communicating or conducting transactions with other users. Never share passwords, verification codes, Social Security numbers, bank login credentials, or other sensitive information.

We recommend that you:

• carefully review the listing and seller information;
• be cautious about sending money in advance;
• do not share unnecessary personal or financial information;
• avoid suspicious links or requests to move to unfamiliar websites;
• be cautious of offers that appear unusually good or create unnecessary urgency; and
• keep records of communications related to the transaction.

How do I report a suspicious listing?

If you find a listing that appears fraudulent, misleading, prohibited, or in violation of My Market Stop's rules, use the Report option available on the listing.

Select the reason that best describes the issue and provide additional information when requested.

If you are unable to use the reporting feature or need additional assistance, contact us at admin@mymarketstop.com and include a link to the listing and a brief description of the issue.

6. Contact Us

If you have a question, experience a technical problem, or need assistance with My Market Stop, you can contact our team.

Contact email: admin@mymarketstop.com
Expected response time: Within 48 hours

You can contact us regarding:

• registration or login problems;
• email verification problems;
• issues posting or managing a listing;
• suspected fraud or abuse;
• questions about your account;
• privacy or personal information requests; or
• technical problems with the website.

Please describe the issue as clearly as possible. When relevant, include the listing URL, a screenshot, or the email address associated with your account so we can better assist you.